Social Influence

Social influence is the process by which an individual’s attitudes, beliefs or behavior are modified by the presence or action of others. Four areas of social influence are conformity, compliance and obedience, and minority influence.

Conformity / Majority Influence

Conformity is a type of social influence defined as a change in belief or behavior in response to real or imagined social pressure. It is also known as majority influence.

Compliance AO1

This refers to instances where a person may agree in public with a group of people, but the person privately disagrees with the group’s viewpoint or behavior. The individual changes their views, but it is a temporary change. For example, a person may laugh at a joke because their group of friends find it funny but deep down the person does not find the joke funny.

For a study on compliance refer to Asch's Line Study.

Internalisation AO1

Publicly changing behavior to fit in with the group while also agreeing with them privately. An internal (private) and external (public) change of behavior. This is the deepest level of conformity were the beliefs of the group become part of the individual’s own belief system.

An example of internalisation is if someone lived with a vegetarian at university and then decides to also become one too because they agree with their friend's viewpoint / someone converting religions would also be a good example.

For a study on internalisation refer to Jenness (see below).

Identification AO1

Identification occurs when someone conforms to the demands of a given social role in society. For example, a policeman, teacher or politician. This type of conformity extends over several aspects of external behavior. However, there still be no changed to internal personal opinion.

A good example is Zimbardo's prison study.

Normative Influence (AO1/AO3)

Normative social influence is where a person conforms to fit in with the group because they don’t want to appear foolish or be left out. Normative social influence is usually associated with compliance, where a person changes their public behavior but not their private beliefs.

For example, a person may feel pressurised to smoke because the rest of their friends are. Normative Social influence tends to lead to compliance because the person smokes just for show but deep down they wish not to smoke. This means any change of behavior is temporary.

For a study on normative influence refer to Asch.

Informational Influence (AO1/AO3)

Informational social influence is where a person conforms because they have a desire to be right, and look to others who they believe may have more information. This type of conformity occurs when a person is unsure of a situation or lacks knowledge and is associated with internalisation.

An example of this is if someone was to go to a posh restaurant for the first time, they may be confronted with several forks and not know which one to use, so they might look to a near by person to see what fork to use first.

For a study on informational influence refer to Jenness (see below).

Factors Affecting Conformity AO3

In further trials, Asch (1952, 1956) changed the procedure (i.e., independent variables) to investigate which situational factors influenced the level of conformity (dependent variable).  His results and conclusions are given below:

Social roles are the part people play as members of a social group (e.g. student, teacher, policeman etc). There is considerable pressure to conform to the expectations of a social role. Conforming to a social role is called identification.

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Obedience

Obedience is a type of social influence where a person follows an order from another person who is usually an authority figure.

The Agentic State

Agency theory says that people will obey an authority when they believe that the authority will take responsibility for the consequences of their actions. This is supported by some aspects of Milgram’s evidence.

For example, when participants were reminded that they had responsibility for their own actions, almost none of them were prepared to obey. In contrast, many participants who were refusing to go on did so if the experimenter said that he would take responsibility’.

Another example of the agenetic state involved a variation of Milgram's study whereby participants could instruct an assistant (confederate) to press the switches. In this condition 92.5% shocked to the maximum 450 volts. This shows when there is less personal responsibility obedience increases.

Limitations AO3

• Cannot explain Nazi behavior – Mandel described how the German Police Reserve shot civilians in a small Polish town even though they were not directly ordered to and were told they could be assigned to other duties – Challenges agentic state as they were not powerless to obey.

• May be better explained by ‘plain cruelty’ – Zimbardo’s participants may have used the situation to express their sadistic tendencies, guards inflicted rapidly escalating cruelty to prisoners even though there was no authority figure telling them to – Obedience may be caused by certain aspects of human nature.

Situational Factors

The Milgram experiment was carried out many times whereby Milgram varied the basic procedure (changed the IV). By doing this Milgram could identify which situational factors affected obedience (the DV).

Obedience was measured by how many participants shocked to the maximum 450 volts (65% in the original study).

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Adorno felt that personality (i.e. dispositional) factors rather than situational (i.e. environmental) factors could explain obedience. He proposed that there was such a thing as an authoritarian personality, i.e. a person who favours an authoritarian social system and, admires obedience to authority figures.

One of the various characteristics of the authoritarian personality was that the individual is hostile to those who are of inferior status, but obedient of people with high status.

He investigated 2000 middle class, white Americans and their unconscious attitudes towards other racial groups using the F-scale to measure Authoritarian personality

Limitations AO3

• Adorno found many significant correlations (e.g. Authoritarianism correlated with prejudice against minority groups) but we cannot say that one variable causes another – Adorno cannot claim that a harsh parenting style caused a development of an Authoritarian personality, we must consider other explanations like legitimacy of authority.
• Millions of individuals in Germany displayed obedient behavior but didn’t have the same personality, it is unlikely that the majority of Germany’s population possessed an authoritarian personality – An alternative explanation like social identity theory (people identify with groups they are apart with and discriminate against ones they are not) may be more realistic.
• May be better explanations – Prejudice and submissiveness could just as easily be caused by a poor standard of education as a child – Theory lacks internal validity as it assumes obedience is caused by dispositional explanations when it may be situational variables.
• Adorno used a biased sample – Only used 2000 middle class white Americans who are more likely to have an Authoritarian personality due to demographics and the time of the study – Research lacks population validity and historical validity, so conclusions cannot be generalised to people outside the sample.

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Independent behavior is a term that psychologists use to describe behavior that seems not be influenced by other people. This happens when a person resists the pressures to conform or obey.

Social Support

In one of Asch’s experimental variations he showed that the presence of a dissident (a confederate who did not conform) led to a decrease in the conformity levels in true participants.

This is thought to be because the presence of a dissident gave the true participant social support and made them feel more confident in their own decision and more confident in rejecting the majority position.

Social support also decreases obedience to authority. In a variation of Milgram' study two other participants (confederates) were also teachers but refused to obey. Confederate 1 stopped at 150 volts and confederate 2 stopped at 210 volts. The presence of others who are seen to disobey the authority figure reduced the level of obedience to 10%.

Locus of Control

The term ‘Locus of control’ refers to how much control a person feels they have in their own behavior. A person can either have an internal locus of control or an external locus of control.

There is a continuum, with most people lying in between.

People with a high internal locus of control perceive (see) themselves as having a great deal of personal control over their behavior and are therefore more likely to take responsibility for the way they behave. For example, I did well on the exams because I revised extremely hard.

In contrast a person with a high external locus of control perceive their behaviors as being a result of external influences or luck – e.g. I did well on the test because it was easy.

Research has shown that people with an internal locus of control tend to be less conforming and less obedient (i.e. more independent). Rotter proposes that people with internal locus of control are better at resisting social pressure to conform or obey, perhaps because they feel responsible for their actions.

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Minority influence occurs when a small group (minority) influences the opinion of a much larger group (majority). This can happen when the minority behaves in the following ways.

Consistency

Moscovici stated that being consistent and unchanging in a view is more likely to influence the majority than if a minority is inconsistent and chops and changes their mind.

Commitment

When the majority is confronted with someone with self-confidence and dedication to take a popular stand and refuses to back own, they may assume that he or she has a point.

Flexibility

A number of researchers have questioned whether consistency alone is sufficient for a minority to influence a majority. They argue that the key is how the majority interprets consistency. If the consistent minority are seen as inflexible, rigid, uncompromising and dogmatic, they will be unlikely to change the views of the majority. However, if they appear flexible and compromising, they are likely to be seen as less extreme, as more moderate, cooperative and reasonable. As a result, they will have a better chance of changing majority views.

Some researchers have gone further and suggested that it is not just the appearance of flexibility and compromise which is important but actual flexibility and compromise. This possibility was investigated by Nemeth.

Their experiment was based on a mock jury in which groups of three participants and one confederate had to decide on the amount of compensation to be given to the victim of a ski-lift accident. When the consistent minority (the confederate) argued for a very low amount and refused to change his position, he had no effect on the majority. However, when he compromised and moved some way towards the majority position, the majority also compromised and changed their view.

This experiment questions the importance of consistency. The minority position changed, it was not consistent, and it was this change that apparently resulted in minority influence.

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Social change occurs when a whole society adopts a new belief or behavior which then becomes widely accepted as the ‘norm’ which was not before. Social influence processes involved in social change include minority influence (consistency, commitment and flexibility), internal locus of control and disobedience to authority.

Social change is usually a result of minority influence. This is when a small group of people (the minority) manage to persuade the majority to adopt their point of view.

This also links to independent behavior, because the minority resists pressures to conform and/or obey. Usually the minority have an internal locus of control.

Committed minorities, such as those who risk themselves for their cause has an effect on the majority through an augmentation principle, this means the majority value the importance of the cause - as the minority are risking their lives for it.

Through these processes more and more of the majority will gradually change towards the cause resulting in the snowball effect which will ultimately result in societal change, once this has happened social cryptomnesia occurs which is when people can remember a change but not how it came about.

Moscovici found that consistency is the most important factor in deciding whether the minority are influential or not. This means that the minority must be clear on what they are asking for and not change their minds, or disagree amongst themselves. This creates uncertainty amongst the majority.

Moscovici investigated the importance of consistency. He had a group of 6 participants and a range of blue/ green slides varying in intensity - they all had to state the colour they saw.

The study had two conditions, confederates who consistently said green and an inconsistent group and a control group with no confederates. He found that the consistent minority group had a greater effect on the other participants than the inconsistent group. This confirms that consistency is a major factor in minority influence.

It has been found that once the minority begin to persuade people round to their way of thinking, a snowball effect begins to happen. This means that more and more people adopt the minority opinion, until gradually the minority becomes the majority. At this point, the people who have not changed their opinion are the minority, and they will often conform to the majority view as a result of group pressures.

The majority opinion then becomes law, and people have to obey this law. Once this happens, the minority opinion has become the dominant position in society, and people do often not even remember where the opinion originated from. This is a process known as crypto amnesia.

Further social influence research from Asch and Milgram demonstrates that a minority can have an affect on the majority - both studies involved a dissenter or disobedient role model who influenced the behavior of the majority. However, there are methodological issues in these areas of research: these studies are both based on artificial tasks (judging line lengths).

The application of minority influence is further limited due to the importance of identification which is overlooked in minority influence research. Psychologists have suggested that people are less likely to behave in environmentally friendly ways due to the negative connotations associated with them (“tree huggers”).

Minorities wanting social change should avoid behaviors that reinforce social change - essentially off-putting to the majority. This suggests that being able to identify with a minority group is just as important as agreeing with their views in order to change the behavior of the major.

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